Privacy Policy
Gulf Sands Tourism LLC operates this service and is committed to protecting the privacy of visitors to our online platform. This privacy policy outlines how we collect, use, protect, and disclose information gathered through our site, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
Information We Collect
- Contact details such as your name, email address, postal address, and telephone number.
- Booking information related to your travel arrangements, hotel reservations, tour bookings, visa processing assistance requests, and event management services.
- Payment information (processed securely, we do not store full payment card details).
- Passport or identification details necessary for booking, visa processing, or travel arrangements.
- Demographic information and preferences relevant to your travel plans.
- Information you provide when you communicate with us, such as inquiries or feedback.
We also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and timing of visits. This data helps us understand how our site is used and improve the service.
How We Use Your Information
We use the information we collect for various purposes related to providing our tourism and hospitality services:
- To process and manage your bookings for tours, hotels, flights, or other travel services.
- To facilitate visa processing assistance.
- To arrange and manage events for tourists.
- To communicate with you about your bookings, inquiries, or service updates.
- To personalize your experience on our site and with our services.
- To process payments for services.
- To send you marketing communications about our services and offers, where you have consented or where permitted by law.
- To comply with legal obligations, such as immigration or health and safety requirements.
- To improve our services and develop new offerings.
- To detect and prevent fraud and other illegal activities.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract: Processing is necessary for fulfilling the travel services you booked or requested (e.g., processing bookings, visa assistance).
- Legal obligation: Processing is necessary to comply with laws or regulations (e.g., sharing information with immigration authorities if required).
- Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, marketing, or preventing fraud, provided these interests do not override your fundamental rights and freedoms.
- Consent: Where required, we process your data based on your explicit consent (e.g., for sending marketing communications). You have the right to withdraw consent at any time.
Sharing Your Information
We may share your personal data with third parties to provide our services, comply with legal obligations, or pursue our legitimate interests:
- Service Providers: We share data with third parties who perform services on our behalf, such as airlines, hotels, tour operators, transport providers, visa application centres, payment processors, and IT service providers. These parties are contractually bound to protect your data and use it only for the purposes we specify.
- Business Partners: We may share information with partners involved in delivering the services you booked.
- Legal and Regulatory Authorities: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
- In the event of a business transfer: If Gulf Sands Tourism LLC is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We regularly review our security procedures to consider new technologies and methods. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Under applicable data protection laws, including GDPR, you have certain rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You have the right to request that we delete your personal data under certain circumstances.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to object to processing: You have the right to object to our processing of your personal data under certain circumstances.
- Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the physical address provided below.
Cookies and Similar Technologies
Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.
International Data Transfers
As a tourism company operating globally, your personal data may be transferred to, and processed in, countries outside of your own, including countries outside the European Economic Area (EEA) or the UAE. When we transfer your data internationally, we take appropriate measures to ensure that your data is protected in accordance with this privacy policy and applicable laws. This may include using standard contractual clauses approved by relevant authorities or relying on the recipient country's adequacy status.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:
Gulf Sands Tourism LLC
Unit 1205
Aspect Tower, Business Bay,
PO Box 34567,
Dubai, Dubai,
34567
UAE